In the rarest cases by cold calling. But if you have picked up the phone several times, then you already know that.
Basically, I believe in digitization. Because digitization gives us the opportunity to simplify complex processes and make our everyday lives easier. This applies to both work and consumption. That is why we have to reach our customers digitally as well as possible. It's easier and straightforward for them.
Over the years I have made 2 very important findings, which fundamental mistakes SMEs and even large companies make:
Either you have your desired customer and you are missing the right positioning communication or you have a USP offer and you are missing the right customers.
To solve one of these 2 scenarios, you can use a reverse analysis again.
Example: You want to sell a shoe and your desired customer is a runner. But you lack the right address and the right positioning. What does your customer value? Why does he value it and what is his goal? He would like to lose weight by running and thus get more recognition from those around him. The positioning for the shoe: The best running shoes for weight loss because - USP of the shoe -
Example: You want to sell a shoe and you don't know who your ideal customer is. What is unique, what are its advantages and WHO values it? Your USP is "breathable". Breathable has the advantage that your feet smell less. As a rule, it is important to potential buyers who have a particularly high risk of smelly feet. This may be due to the geographical location, e.g. because it often rains there. It can be that he has to walk a lot because he has to do it at work, for example. So you can create and target the profile of your ideal customer. Now you just have to choose the right channels. Where does it rain often? In which jobs do you have to go a lot? How old are these people in general? A Hamburg postman could be very happy about your breathable shoes. Test acceptance and learn from it. If it works. Scaling.
Classic example as a service provider: You are a broker for condominiums in the Berlin region. If you don't win inquiries, whether online or offline, then you are making one of these 2 possible mistakes:
You are missing the right customers. Your promotions target too many other regions, or if you have the right region, they target too many different interests. Customers who are more interested in capital investments, hotel properties or single-family houses. This can happen, for example, if you place an advertisement on bild.de (high wastage). Or you choose the wrong target group in targeting (high wastage due to too many general interests). If you manage to reach the customers who are interested in condominiums in your area ... I am sure that it will rain on you just because of so many inquiries.
Or you have already mastered this discipline. But still not getting any inquiries? Then it is because your customers do not know that you are a real estate agent specializing in condominiums in Berlin. You are missing the right positioning, which is still held too general, so general that your customer does not understand quickly enough what exactly you are offering. Result: He goes to the competition, who can clearly communicate this.